CSM Workshop

Live Classroom
Duration: 2 days
Live Virtual Classroom
Duration: 2 days
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Scrum is the agile development process that allows teams to deliver usable software periodically throughout the life of the project, evolving with new requirements as the project proceeds. Even projects that have solid, well–defined project plans encounter some degree of change and waste. Shifting market conditions, budget cuts, staff restructuring, or any number of influences will disrupt the best plan while contributing to customer dissatisfaction and staff discouragement. Moreover, projects that begin with changing or unclear requirements make it difficult to even establish project expectations.

Beginning with the history of agile development and moving through the disciplines promoted by Scrum, Cognixia’s Scrum Master (CSM) training course will give learners a comprehensive understanding of the Scrum methodology while specifically reviewing the behaviors expected of a Scrum Master. This course is suitable for those practicing or looking to practice the art of the Scrum Master, but is highly valuable for anyone involved in Scrum (Managers, Team Members, Product Managers, etc.)

What You'll Learn

  • The details on Scrum roles: Team Member, Product Owner, Scrum Master
  • How to gain an understanding of the foundational/critical concepts of Scrum?
  • How to apply empirical thinking to your project work?
  • How a team’s productivity can be adjusted to account for its composition?
  • How to appreciate the importance of organizational agreement on software readiness?
  • Why the Scrum Master role can be the most satisfying as well as the most difficult job on a project?
  • How conflict resolution plays a critical role in Scrum?
  • How to work on a real-world Scrum project live in the classroom?
  • How to practice and utilize the Scrum Framework?
  • How to know when software is “Done” under Scrum?


  • How manufacturing has influenced software development
  • The origins of agile thinking
  • The Agile Manifesto
  • The complexity of projects
  • Theoretical Vs. Empirical processes overview
  • The “Iron Triangle” of Project Management
  • Exercise: The “Art of the Possible”

  • The different Scrum roles
  • Chickens and Pigs
  • Iterative development vs. waterfall
  • Self-management concepts
  • Full disclosure and visibility
  • The scrum framework overview
  • Exercise: The 59-minute scrum simulation

  • Traditional vs. agile methods overview
  • Scrum: The silver bullet?
  • The agile skeleton
  • A scrum launch checklist

  • The Team Member
  • The Product Owner
  • The Scrum Master
  • Exercise: Understanding customer expectations

  • The Agile heart
  • Bruce Tuckman’s team life cycle
  • Patrick Lencioni’s five dysfunctions of a team
  • Team ground rules
  • Getting human resources involved
  • The impact of project switching
  • The scrum of scrums
  • Large scale scrum (LeSS)
  • The importance of knowing when software is “done”
  • Dispersed team consideration

  • Product backlog features
  • Relative weighted prioritization
  • User stories
  • Relative effort
  • Velocity
  • Planning poker and story points
  • Projecting a schedule
  • Why plan in an agile environment?

  • The priority guide
  • Product backlog refactoring
  • Release management

  • The scrum master aura
  • Characteristics of a scrum master candidate
  • The difficulties of being a scrum master
  • A day in the life of a scrum master
  • The importance of listening
  • Common sense
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Who should attend

This Scrum Master (CSM) certification program was developed for any professional who is currently involved in or will become involved in the running of Scrum projects. It is highly recommended for –
  • Business customer, user or partner
  • Product Owners
  • Team Members
  • Acting Scrum Masters who are not yet scrum certified
  • Project Manager
  • Project Lead
  • Project Sponsors
  • IT Manager/Directors
  • Business Analyst
  • Developers/Programmers


To pursue this Scrum Master course from Cognixia, participants need to have a basic knowledge and understanding of software development principles.

Interested in this Course?


    After completing the Certified Scrum Master course, one would be eligible for appearing for the CSM test. The cost of the exam and the certification is included in the course fees. The details of the exam are as follows –

    Number of questions


    Format of the questions

    Multiple choice questions in a web-based exam

    Passing grade

    24 out of 35 (68%)

    Exam language availability


    The CSM certification helps professionals expand their career opportunities and increase their marketability to companies that adopt the Agile practices, while also being able to demonstrate their superior Scrum knowledge to their colleagues and managers. The certification also comes with a two-year membership with the Scrum Alliance®.

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