Overview
The course begins by having the participants assess their own professional skills, providing them with the insights regarding their own strengths and weaknesses. The course is divided into modules to introduce the participants sequentially to each professional skill, critical for their success. Beginning by introducing the participants to leadership, emotional intelligence and communication, this course familiarizes the participants with many key concepts such as coaching, mentoring, conflict management, time management, critical thinking, facilitation and negotiation.
What You'll Learn
- Analyze and understand personal business strengths and weaknesses
- Review strategies for building trust, using power and authority effectively, and how to develop others on a project team
- Improve self-awareness of emotional intelligence
- Learn how to overcome miscommunication between individuals and departments
- Determine strategies for how to prevent a negative employee’s attitude from spreading to other employees
- Create an Individual Development Plan (IDP)
- Deal with difficult employees, co-workers, suppliers or bosses
- Choose appropriate communication and collaboration methods in a socially networked world
- Cope with office politics, hidden agendas and changes
- Learn how to persuade others without manipulating or controlling
Curriculum
- Clarifying the differences between leading and managing
- Pinpointing the skills needed to be effective in each role
- Understanding how to balance and improve the two skills sets
- Building trust with others
- Using power efficiently
- Reviewing best practices of successful leaders
- Self-Awareness
- Self-Management
- Social Management
- Relationship Management
- Communication channels
- Communication models
- Communication methods
- The Power of Listening
- Coaching models
- Mentoring models
- Providing feedback
- Preferred conflict management styles
- A step-by-step conflict resolution process
- Strategies for handling conflict
- Essential time management skills
- Working smarter, not harder
- Prioritizing objectives
- Avoiding stress or procrastination
- Using lists and personal deadlines
- The concept of facilitation and how it differs from traditional methods
- Facilitation tools and techniques; handling difficult facilitating situations
- Preparing for a negotiation session
- The win-win negotiated outcome
- Negotiation strategies and tactics
- Readying the team/organization for change
- Leading others through any type of change
- Communicating Organization Direction
- Developing Key Relationships
- Inspiring Others and Directing Operations
- Developing the Organization
- Reinforcing Performance
Who should attend
The course is highly recommended for –
- Project managers – traditional and agile
- Agile Scrum Masters
- Agile product owners
- New managers
- PMO managers and directors
- Experienced professionals who wish to enhance their skills
- Team leaders
- Business analysts
- Supervisors
- Lead testers and developers
- High potential employees
- Anyone desiring to improve their management and leadership competencies
Prerequisites
There are no prerequisites for this course.
