Overview
This two day boot camp teaches design thinking as a philosophy for solving problems as well as a concrete methodology for designing and building solutions, giving participants hands-on exposure to design thinking. During the course participants collaborate to define problems and solve them using design thinking techniques. The course discusses processes for problem definition, ideation, teaming, testing solutions and applying the process of solution building in an organizational environment.
What You'll Learn
- The components of design thinking
- How to define users and customers
- Distinguishing symptoms, problems and root causes
- How to have repeatable ‘a-ha’ moments
- How to define a future state for solution paths
- How to prototype rapidly
- Agile practices for iteration
- Keep human qualities at the center of the design
- Apply design thinking to non-traditional roles
Curriculum
- Design thinking overview
- How structure and process apply to creativity
- The need to solve problems
- Types of problems, and types of solutions
- Components of design thinking
- Human centrism: The importance of your users, customers and consumers
- Exercise: Who has the problem? Defining the user or customer
- What’s the problem, really?
- Discovering problems
- Technology problems and products
- OODA loops and backlogs
- Distinguishing symptoms, problems and root causes
- Refining problem definition
- Repeatedly finding ‘a-ha’ moments
- Exercise: Select a problem candidate
- Exercise: Root cause analysis for isolating and defining a specific problem
- What is divergent thinking?
- Generating raw materials
- Iterating on divergence
- Your north star: Human-centric solutions
- Using divergence to refine the problem space
- Exercise: Rapid ideation
- What is convergent thinking?
- Refinement and synthesis
- Defining a future state for solution paths
- Selecting solution candidates
- Exercise: Revisiting your user persona and choosing the solution
- Agility: An overview
- Advice on prototyping
- How to prototype rapidly
- Collecting data
- Variables
- Rapid testing
- Iterating on tests
- Exercise: Modeling a testing cycles and group critique
- The feedback cycle
- Agile practices for iteration
- Measuring value
- OODA loops again
- Evolving solutions
- Exercise: Walking through the iteration
- Applying design thinking in the typical enterprise
- Product, service, system or solution?
- Teams in the problem space
- Design collaboration
- Prioritizing the design portfolio
- Cultural obstacles
- Overcoming silos
- Defining value correctly
- Keeping human qualities at the center of design
- Applying design thinking to non-traditional roles
- Engineering hurdles
- The challenge of scale
- Exercise: Preparing for scalability challenges and transitioning from discovery to delivery
- Expert Q & A
- Discussion: Is your solution useful?
- Your action items when the class is over
Who should attend
The course is highly recommended for –
- Product managers and product directors
- UI/UX designers
- Graphic designers
- Software developers
- Web developers
- Engineers
- Entrepreneurs
Prerequisites
There are no mandatory prerequisites for this course. However, completing the Agile Project Management course prior to completing this course would be beneficial.
