Overview
The Information Technology Infrastructure Library or ITIL is a set of practices and frameworks for IT service management that focuses on aligning the IT services with business needs, to make IT functions a strategic part of the business and not just a support function. The latest version of ITIL is ITIL 4, launched in 2019. ITIL 4 focuses on co-creating value and driving organizational success in the digital era. ITIL 4 takes a modular, tiered approach to learning and offers a complete certification path for individuals to help them be equipped with the skills and knowledge they need to accomplish their digital transformation goals. The first step on this ITIL certification path is the ITIL 4 Foundation certification.
The ITIL 4 Foundation training and certification introduces an end-to-end operating model for the creation, delivery, and continual improvement of technology-enabled products and services. This ITIL certification is for anybody who aims to understand the key concepts of IT and digital service delivery. The ITIL Foundation certification is also intended for anybody keen to help their organization embrace the new service management culture. The ITIL 4 Foundation training and certification is a good fit for both – individuals who are just beginning their ITIL journey and also for those looking to upgrade their existing ITIL knowledge.
Cognixia’s ITIL 4 Online certification training covers important aspects of the ITIL Foundation certification, such as how modern IT and digital service organizations operate, how value streams increase speed and efficiency, how cultural and behavioral principles guide work that would benefit the organization at large, and how to apply the commonly-used service management terms and concepts.
Cognixia – an Axelos Authorized Training Organization (ATO) offers the complete ITIL 4 certification training portfolio. Our ITIL 4 training helps individuals, as well as the corporate workforce, get certified in ITIL to leverage the knowledge and skills of the ITIL 4 Foundation in their workplace. Our live instructor-led online ITIL 4 certification training covers all the important topics like the concept of a service, services, risk, cost, and service management, service relationship management, the four dimensions of service management, the guiding principles of service management, the service value system, the service value chain, the general management practices, the service management practices, and the technical management practices.
This ITIL Foundation certification training does not have any prerequisites to be eligible for the training & ITIL 4 Foundation certification.
Please note, this course and all of our accredited ITIL courses are only offered together with the respective exam.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserve
What You'll Learn
Participants will learn the basic concepts of service management:
- The concept of a service
- Services, risk, cost and service management
- Service relationship management
- The four dimensions of service management
- Guiding principles of service management
- The service value system
- Service value chain
- General management practices
- Service management practices
- Technical management practices
Curriculum
- What is ITIL?
- History of ITIL?
- The concepts of a service
- Services and service management
- Outcomes and outputs
- Costs and risks
- Utility, warranty and value
- Organizations
- Consumers, customers and users
- Sponsors
- Service offerings
- Service relationship management
- Service provision
- Service consumption
- Service management practices and processes
- Exercise 1: Basic concepts of service relationship management
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
- Exercise 2: Understanding the four dimensions of service management
- Understanding and using the guiding principles
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
- Exercise 3: Understanding the guiding principles of service management
- The service value system
- The service value chain
- Service value chain activities
- Plan
- Purpose
- Inputs and outputs
- Improve
- Purpose
- Inputs and outputs
- Engage
- Purpose
- Inputs and outputs
- Design and transition
- Purpose
- Inputs and outputs
- Obtain and build
- Purpose
- Inputs and outputs
- Deliver and support
- Purpose
- Inputs and outputs
- Plan
- Exercise 4: Service value system and service value chain
- The general management practices
- Continual improvement
- The continual improvement model
- Information security management
- Relationship management
- Supplier management
- Exercise 5: The continual improvement register
- Service management practices
- Service level management
- Availability management
- Availability
- Capacity and performance management
- Service continuity management
- IT asset management
- IT asset
- Service configuration management
- Configuration item
- Change control
- Change
- Release management
- Monitoring and event management
- Event
- Incident management
- Incident
- Problem management
- Problem
- Known error
- Service request management
- The service desk
- The technical management practices
- Deployment management
- Exercise 6: Overall review
Practice exam I
Practice exam II
Each participant of this course receives a copy of the following Kindle books:
- Service Management Foundation 4 Exam Guide
- Service Management Foundation 4 Exam Questions – Set 1
- Service Management Foundation 4 Exam Questions – Set 2
Who should attend
The ITIL 4 Foundation course is highly recommended for –
- IT professionals
- Service desk professionals
- Business professionals
- Executive leadership
- Service management professionals
- Incident managers
- Problem managers
- Business relationship managers
- Change managers
- Quality improvement professionals
- Anyone interested or involved in application of ITIL 4 concepts and practices
Course Description
This ITIL 4 Foundation training covers:
- The concept of a service
- Services, risk, cost and service management
- Service relationship management
- Four dimensions of service management
- Guiding principles of service management
- Service value system
- Service value chain
- General management practices
- Service management practices
- Technical management practices
Prerequisites
FAQs
The ITIL 4 Foundation course is highly recommended for:
- IT professionals
- Service desk professionals
- Business professionals
- Executive leadership
- Service management professionals
- Incident managers
- Problem managers
- Business relationship managers
- Change managers
- Quality improvement professionals
- Anyone interested or involved in application of ITIL 4 concepts and practices
Interested in this Course?
Certification
The ITIL® 4 Foundation exam is a 40 question multiple-choice exam. Native English speakers are allowed 1 hour to take the exam. If English is your second language you are allowed an additional 15 minutes for a total of 1 hour and 15 minutes. A passing score on the exam is 26 or more correct out of 40 questions, or 65% or above. The ITIL® 4 Foundation certification is an entry-level certification that demonstrates a baseline level of knowledge about service management terms, definitions, practices and concepts. The exam can be delivered paper-based or online. The ITIL® 4 Foundation certification is a prerequisite for more advanced ITIL® classes that delve into more details about service management and delivering value and improving quality and cost-effectiveness in an organization.
