Overview
This class covers topics such as strategy definition, strategic planning, as well as defining and operating a continual improvement program. This accredited course is based upon ITIL® 4 best practices.
This course concludes with the ITIL Strategist: Direct, Plan and Improve certification exam voucher.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Why this
course?
- Key concepts of strategy and strategic planning
- Key concepts of continual improvement
- How to establish effective direction and planning activities in an organization
- How to establish effective and efficient continual improvement activities in an organization
- Application of organizational change management concepts to direction, planning and improvement activities
- Key principles of effective communication
- Understand and using the measurement and reporting ITIL 4 practice in the context of direction, planning and improvement
- Apply key concepts of direction, planning and improving to value streams and ITIL 4 practices
Curriculum
- Vision
- Mission
- Methods
- Operating Model
- Scope of Control
- Exercise 1
- Key Principles and Methods for Direction and Planning
- Cascading Requirements and Goals
- Defining Effective Policies, Control and Guidance
- Placing Decision-Making Authority at the Correct Level of the Organization
- Exercise 2
- The Purpose and Role of Governance, Risk and Compliance
- Integrating Governance, Risk and Compliance into the ITIL Service Value System
- Risks and the Role of Risk Management
- Impact of Governance upon Direction, Planning and Improvement Activities
- Exercise 3
- Key Concepts and Basic Principles of Continual Improvement
- Improving the Service Value Stream
- Embedding Continual Improvement throughout the Organization
- Assessment Methods and Objectives
- Continual Improvement Requirements, Outputs and Other Criteria
- Building and Justifying Business Cases
- Conducting Improvement Reviews
- Analyzing Lessons Learned
- Exercise 4
- Basic Concepts of Organizational Change Management
- Scope, Nature and Benefits of Organizational Change Management
- Establishing Interfaces Between Organizational Change Management and the Service Value System
- Applying Organizational Change Management Concepts to Direct, Plan and Improve Activities
- Exercise 5
- Basic Concepts of Measurements, Metrics, Reports, Critical Success Factors and Key Performance Indicators
- Defining Measurements and Metrics
- Using Metrics and Measurements
- Exercise 6
- Value Streams and Practices
- Using Direct, Plan and Improve Value Streams and Practices
- Key Principles and Methods for Communicating Organizational Change
- Identifying Stakeholders
- Effective Influencing Stakeholders
- Establishing Effective Feedback Channels
- Exercise 7
Prerequisites
ITIL 4 Foundation
