Prompt Engineering in the ITSM Arena
AI is creating new opportunities in every domain. ITSM is no exception to that. Generative AI has fu...
Creating Opportunities with ITIL 4
Since ITSM became a popular discipline, the demand for ITSM professionals never subsided. For ITSM p...
How does ITIL 4 make you a better leader?
Hello everyone, and welcome back to the Cognixia podcast. We are back with another interesting episo...
Transitioning to Enterprise Service Management with ITIL 4
ITIL 4 offers a comprehensive framework for managing IT services effectively. It outlines best pract...
Shifting the focus to improving employee experience
The modern workplace is a complex orchestra, where every player – from the seasoned conductor to t...
How can ITIL 4 help improve an organization’s security posture?
We live in a world where cyber threats lurk everywhere, and nothing is 100% foolproof. However, this...
What are Continual Professional Development Requirements?
Individually, CPD will help you to stay current with best practices in your specific subject, assist...
How can you renew your ITIL 4 certification?
The Information Technology Infrastructure Library (ITIL) is a bastion of professional excellence, im...
Why does the ITIL certification need to be renewed?
Hello everyone and welcome back to the Cognixia podcast. Every week we gather here to discuss someth...
How important & relevant is the ITIL certification for the future?
Skills are like your bike, it needs regular maintenance and upkeep, a little cleaning and polishing,...
