How important & relevant is the ITIL certification for the future?
Skills are like your bike, it needs regular maintenance and upkeep, a little cleaning and polishing,...
How can digital transformation lead to better customer outcomes?
Digital transformation is reshaping the market landscape and transforming business models. Surprisin...
What is Value Stream Mapping?
In the four years that ITIL 4 has been around, it has shifted the focus of IT service management on ...
How does OCM help in continual improvement?
Change is inevitable, whether by decision or by chance—you cannot avoid it. According to research...
How is ITIL useful for project managers?
As IT & cybersecurity are becoming more engaged in contracts, project managers who want to enhan...
What is Information Security Management from an ITIL perspective?
Today, practically every major organization is in the tech sector. Even the world’s largest ...
ITSM talent for the Metaverse
Hello everybody! Welcome back to the Cognixia podcast – your one-stop destination to learn somethi...
How to combine ITIL 4 and Agile Best Practices
In highly challenging workplaces, many businesses are undergoing business transformation using ITIL ...
How to co-create value for the management with ITIL 4?
“Value is the perceived benefits, usefulness, and importance of something.” A partnershi...
How to build an effective Service Management Office with ITIL 4?
Over the last couple of years, organizations worldwide have been focusing on establishing Service Ma...
